UrbanBite Restaurants
How UrbanBite cut time to hire by 73% across 3,200 restaurants
HireOps gave every restaurant a faster and more consistent way to hire. Candidates received immediate responses, new team members arrived prepared, and managers spent less time coordinating hiring tasks.
Applicant response time
Workforce readiness
Candidate NPS
Challenge
Thousands of restaurants operated with inconsistent hiring processes
UrbanBite Restaurants was hiring frontline employees across more than 3,200 locations, but applicant response times and screening experiences varied from one restaurant to another.
Local managers spent hours contacting candidates, confirming shift availability, coordinating interviews, and following up on onboarding tasks. Slow responses caused qualified applicants to accept competing offers, while inconsistent onboarding left some new team members unprepared for their first shift.
Implementation
HireOps standardized hiring without removing local control
Ava responded to applicants immediately, confirmed role requirements and shift availability, conducted structured initial screening, and prepared qualified candidates for restaurant-manager review.
After managers approved hiring decisions, Leo coordinated documents, training tasks, uniform instructions, and first-shift information. Nora followed up with new employees after starting and surfaced recurring scheduling, training, or workplace-support concerns for manager review.
Every restaurant followed one consistent workflow, while local managers retained final authority over candidate progression and employee-support decisions.
Outcome
Ava reduced the delay between application and first contact. Leo kept accepted candidates moving toward first-shift readiness. Nora helped local managers identify early support needs before those concerns contributed to avoidable employee drop-off.
HireOps gave every restaurant a faster and more consistent way to hire. Candidates received immediate responses, new team members arrived prepared, and managers spent less time coordinating hiring tasks.
Sofia Bennett
Global VP of People Operations at UrbanBite Restaurants
Get Started
Give your HR team more time for the work that matters.
Deploy autonomous AI agents across hiring, onboarding, and employee engagement, so your team can spend less time on administration and more time on people, decisions, and strategy.
FAQs
Questions teams ask before deploying HireOps.
How much control does my team have over the agents?
Your team stays in control. You can review agent activity and approve, edit, reject, pause, or override actions when human judgment is required.
What decisions require human approval?
Critical HR decisions can require human review and validation before the agent moves forward.
Will HireOps replace my HR team?
Not Entirely. HireOps handles repetitive operational work so your HR department team can spend more time on judgment, relationships, and decisions that need people.
Can HireOps work with our existing HR tools?
HireOps is designed to work alongside the systems and workflows your team already uses.
What kind of work can AI agents automate?
Our AI agents can automate repetitive workflows across sales, support, lead generation, CRM updates, customer communication, internal handoffs, and data management.
What happens when an agent needs human input?
The workflow can pause and surface the decision to the appropriate person for review before continuing.
Get Started
Give your HR team more time for the work that matters.
Deploy autonomous AI agents across hiring, onboarding, and employee engagement, so your team can spend less time on administration and more time on people, decisions, and strategy.